1. Exchange Policy

We offer exchange only, not returns for refund (unless the product is defective or incorrect).

Exchange requests must be raised within 3 days of delivery.

Exchanges are applicable for:

• Size issues
• Damaged products
• Incorrect items received

2. Return Eligibility

To be eligible for an exchange or return:

• The product must be unused, unworn, and unwashed
• All original tags must be intact
• The product should be in its original packaging
• A proper unboxing video is recommended for damage claims

3. Non-Returnable Items

• Products purchased during sale or clearance
• Items marked as non-returnable
• Slight color variations due to lighting or photography

4. Damaged or Wrong Product

If you receive a damaged, defective, or wrong product:

• Contact us within 48 hours of delivery
• Share clear images or an unboxing video
• We will arrange a replacement at no extra cost

5. Exchange Process

Once your request is approved:

• We will arrange a pickup (if available), or
• Ask you to ship the product to our address

Exchange will be processed after product inspection.

6. Refund Policy

Refunds are only applicable if:

• The product is out of stock for exchange
• A defective or incorrect item cannot be replaced

Refund will be processed within 5-7 business days via the original payment method or bank transfer.

7. Reverse Shipping Charges

• Free (for damaged/wrong items)
• Charged (for size exchanges)

8. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order
• Once shipped, cancellation is not possible

9. Contact Us

For any return or exchange requests:

Email: loomsthe@gmail.com
WhatsApp: +91-7847048317